TwinTech Academy Business Management, Chennai Conducted a Session on Effective Service Delivery on 13th May 2017.

TwinTech Academy Business Management, Chennai Conducted a Session on Effective Service Delivery on 13^th May 2017.

The session was very lively and interactive with a good number of participants contributing to the content of the session with their comments and personal experiences in their sphere of work.

The concept of customer service, profit chain and the benefits that would accrue to the organization when excellent customer care is rendered on were highlighted. Referrals, Positive word of mouth, standing apart from the competition and increase in revenues were discussed.

Videos were shown on handling different types of customers such as an angry customer, impatient customer and Passive customer.

Further a couple of short videos on bad customer service were screened and the participants were asked to comment on the deficiencies that they observed on the delivery of service. The golden rules of customer service were discussed. It was felt by all the participants that given the intensity of the competition prevailing in the health care sector, in addition to quality of care, the service levels are very important to drive patient footfall and if there are inadequacies in this area it will clearly reflect on the growth of the hospital.

All the participants were very happy with the quality of the session. The facilitator of the session asked the participants about their impressions on the session as they were his customers. All the participants gave an excellent feedback on the session and opined that they were delighted customers at the end of the session.

The session was conducted by highly qualified and experience professionals like Mr Murali Subramanian, professor of healthcare marketing, Indian Institute of Knowledge Management (IIKM) and Visiting Management faculty to many B Schools and he also faculty for TwinTech Academy programs.

Mr A. Mahalingam, Managing Director of TwinTech Academy took this opportunity to wish the participants for their cooperation and successful completion of this session

More details on TwinTech Academy and its services, Please Visit

www.chennaitwintech.com / mail us: mahali@chennaitwintech.com

Leading trainer and skill provider provides a critical ‘beyond the classroom experience’

TwinTech Academy Business Management Solutions Pvt. Ltd, the city’s well known training institution and solutions provider conducted a niche session on ‘Career-Centric Skills Enhancement Program (C – SEP’) at the campus of the Sri Sai Ram Engineering College, Sai Leo Nagar, West Tambaram, Chennai for their B E – Mechanical final year students on 16^th March 2017.

The objective was to impart a ‘real time’ understanding of the challenges, and competition that lay ahead of every student in the threshold of beginning his/her career.  The session assumed great relevance by the fact that while every opening came with its prescribed academic qualification those who make it into the final selection are the ones who exhibit qualities that make them stand apart from the rest of the pack. The session also had valuable insights and tips for those migrating from the familiarity off their campus into a professional and competitive corporate world.

The session started with a warm welcome note and the critical need for Skills Enhancement over and above their academic brilliance by Shri A. Mahalingam, Managing Director – TwinTech Academy, he extended a warm welcome to the participants and thanked them for the overwhelming response and confidence in the institution and wished them a wonderful and successful session.

The lively, interactive and most absorbing session was conducted by Prof.R.Ramakrishnan,Director – Strategy, TwinTech Academy, an industry professional with diverse exposure and a management faculty with a wide experience of 50 years across industries coupled with management teaching experience.

A major focus of the initiative was to improve the chances of being selected in the campus recruitment drives conducted by major multinationals and large indian corporate houses. These programs, mapped to the college calendar, will be delivered through innovative in-campus training modules. The initiative will enhance employability of students through results driven training and will provide them an opportunity to learn from expert trainers.

In today’s fast evolving global economy, changing trends and mounting competition the dependence on talented manpower is more than ever before and the human resource seems to be taking precedence all other factors. This has created a need for inducting talent through entry-level and lateral-level recruitments. According to a BCG report, by 2020, the World would need a workforce of 46 million, whereas India will have a surplus 57 million. The simple demand and supply mechanism will make India a most sought after talent pool and in a scenario like this it would make a lot of sense to live up to international standards and expectations, something that the Twintech Academy’s strives to inculcate and nurture.

An ironic situation prevails within the country where despite the huge opportunities available, India faces an acute shortage of skilled, employable talent. This skill gap is a combination of lack of technical skills as well as professional life skills. According to studies, only 25 percent of fresh engineers are employable due to lack of technical and communication skills!! Alarming indeed!

A joint survey by FICCI and the World Bank states that 64% of surveyed employers are dissatisfied with the real time skills of engineering graduates’. It has therefore become a dire necessity to equip graduates with employable skill sets, for meeting industry requirements.

Twintech’s programs are closely aligned to industry requirements. Students would be imparted specialized functional skills and critical communication and personality skills, essential to building a successful career. The overall curriculum is specifically designed keeping both industry expectations and career aspirations of the students in mind.

 
The high power Session closed with a warm Vote of Thanks by one of the participants, Mr Sudhev pursuing his final year B E and Mr Sai Shankar B,Manager - Business Analysis, TwinTech Academy Business Management Solutions, Chennai